PRIVACY POLICY
Last updated: 24 August 2026
Phoenix RCC respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR).
Information we collect
We may collect personal information when you contact us, make a purchase, subscribe to our mailing list, or use our website. This may include:
your name and email address;
billing, delivery and order information;
information you provide through our contact form;
technical information about your visit to our website, such as your device, browser, IP address and website usage data.
How we use your information
We may use your personal information to:
respond to enquiries;
process and fulfil orders;
process payments;
communicate with you about your purchases;
send marketing emails where you have consented to receive them;
understand how visitors use our website and improve its performance and content; and
comply with legal, accounting and tax obligations.
Our lawful bases for processing personal data include performance of a contract, compliance with legal obligations, our legitimate interests in operating and improving our business, and your consent where required.
Online payments
Payments made through our website are processed by third-party payment providers. Phoenix RCC does not normally receive or store your full payment card details.
Payment providers may process personal information in accordance with their own privacy policies and legal obligations.
Google Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics may collect information such as your IP address, device type, browser, pages visited and how you interact with the website.
Where required by law, analytics cookies will only be used after you have provided consent. You can withdraw or change your cookie preferences at any time through the website's cookie settings.
Google may process information outside the UK or European Economic Area and will apply appropriate safeguards where required by data protection law.
Mailing list
If you subscribe to our mailing list, we will use your email address to send you news, product information and other marketing communications.
We rely on your consent to send these communications. You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us.
Withdrawing your consent will not affect the lawfulness of any processing carried out before your consent was withdrawn.
Sharing your information
We do not sell or trade your personal information.
We may share personal data with service providers that help us operate our business, including website hosting providers, payment processors, delivery companies, email marketing providers and analytics providers.
We only share information where reasonably necessary and require service providers to handle personal data appropriately.
International transfers
Some of our service providers may process personal information outside the UK or European Economic Area.
Where this happens, we will ensure that appropriate safeguards are used as required by applicable data protection law.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, tax, accounting and contractual requirements.
Marketing information will normally be retained until you unsubscribe or withdraw your consent.
Your rights
Under GDPR, you may have the right to:
access the personal information we hold about you;
ask us to correct inaccurate information;
ask us to delete your information;
restrict or object to certain processing;
request a copy of your personal data; and
withdraw consent where processing is based on consent.
You also have the right to lodge a complaint with the relevant data protection supervisory authority. In the UK, this is the Information Commissioner's Office (ICO).
Contact us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through: